Returns & Exchanges

At TCS Sentiments Express, we strive to ensure your gifts arrive in perfect condition; however, if you receive a damaged or incorrect item, we offer a hassle-free replacement or refund policy within 24 hours of delivery. Due to the perishable nature of many of our products, certain items like flowers and cakes are subject to specific quality-based return criteria.

Return Process

• 1.
  Report the Issue

  Contact our customer support team within 24 hours of receiving your order via our helpline or email, providing your order number and clear photos of the item.

• 2.
  Quality Assessment

  Our quality assurance team will review your claim and the provided evidence to determine if the product meets our criteria for a return or exchange.

• 3.
  Return Collection

  Once approved, a TCS representative will be dispatched to your location to collect the original item in its original packaging.

• 4.
  Resolution Delivery

  After the item is successfully returned, we will process your replacement delivery or issue a refund to your original payment method within 7-10 business days.